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[중고-중] The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value (Hardcover)
Heskett, James L. | Free Pr
56,460원→3,990원(93%)
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[중고-최상] Tourist Customer Service Satisfaction : An Encounter Approach (Hardcover)
Francis P. Noe | Routledge
374,000원→39,990원(89%)
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[중고-최상] 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do (Paperback)
iUniverse
29,450원→9,490원(68%)
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[중고-최상] At Your Service (Paperback)
Culinary Institute of America | John Wiley & Sons Inc
52,030원→15,990원(69%)
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[중고-상] Do You Matter?: How Great Design Will Make People Love Your Company (Paperback) (Paperback)
Robert Brunner | Ft Pr
35,000원→9,800원(72%)
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[중고-상] The Discipline of Market Leaders (Paperback, Expanded)
Michael Treacy ,프레드 비어세마 지음 | Basic Books
31,700원→10,500원(67%)
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[중고-상] Hrd in the Age of Globalization: A Practical Guide to Workplace Learning in the Third Millennium (Paperback)
Michael Marquardt | Basic Books
70,480원→32,000원(55%)
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[중고-중] The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Paperback)
클레이튼 크리스텐슨 | Harvard Business School Pr
41,900원→13,500원(68%)
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[중고-중] The One to One Manager: An Executive‘s Guide To Custom Relationship Management (Hardcover, 1st)
Crown Business
38,680원→3,000원(92%)
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[중고-상] Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. (Paperback)
Mitch Joel | Business Plus
38,750원→23,000원(41%)
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[중고-최상] Delivering Profitable Value (Paperback, Revised)
Michael J. Lanning | Perseus Books
51,090원→18,000원(65%)
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[중고-최상] The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (Hardcover, New)
Gallo, Carmine | McGraw-Hill
100,000원
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[중고-상] The Professional Service Firm50 (Hardcover, 1st)
Peters, Tom | Alfred a Knopf Inc
31,630원→8,000원(75%)
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[중고-중] Customer Relationship Management (Hardcover)
Stanley A. Brown 지음 | John Wiley & Sons
30,000원→9,000원(70%)
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[중고-중] Moments of Truth (Paperback, Revised)
Carlzon, Jan | HarperBusiness
31,700원→10,000원(68%)
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[중고-중] Marketing Services: Competing Through Quality (Hardcover)
Free Press
61,680원→12,000원(81%)
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[중고-상] The One to One Fieldbook (Paperback)
Peppers, Don | Crown Pub
37,010원→9,000원(76%)
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[중고-중] Broken Windows, Broken Business (Hardcover)
Grand Central Pub
38,960원→7,000원(82%)
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[중고-상] Customer Centered Six Sigma (Hardcover)
Naumann, Earl | Asq Pr
158,410원→25,000원(84%)
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[중고-중] Monster Loyalty : How Lady Gaga Turns Followers into Fanatics (Hardcover)
Jackie Huba | Penguin Group USA
46,150원→25,000원(46%)
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[중고-중] Monday Morning Customer Service (Paperback)
Cottrell, David | Cornerstone Leadership Inst
26,530원→11,000원(59%)
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[중고-중] Monster Loyalty : How Lady Gaga Turns Followers into Fanatics (Hardcover)
Jackie Huba | Penguin Group USA
46,150원→25,000원(46%)
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[중고-중] The Essential Guide to Knowledge Management: E-Business and Crm Applications (Paperback)
Amrit Tiwana | Pearson P T R
62,100원→20,000원(68%)
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[중고-중] Harvard Business Review on Customer Relationship Management (Paperback, Reprint)
Prahalad, C. K. | Harvard Business School Pr
39,050원→28,000원(28%)
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